Dear Passengers,

Rider Express gives utmost value to well-being and safety of its passengers and its staff. Like all of you, we’ve been monitoring the evolving global impact of COVID-19 and are following the communiques announced by Canadian and international health authorities. It’s important that we respond quickly and effectively to developments around the world while maintaining our commitment to serving you safely and reliably.

In the wake of these developments, we have increased our cleaning and disinfection procedures that are in place in our buses as well as our facilities. Our buses and offices are thoroughly cleaned at the end of each day. On top of this, we also clean the high risk surfaces a few times during the day as operations permit.

As an added measure we have also limited the number of passengers allowed in our buses to 28 excluding the driver and a seating arrangement is determined so that our passengers are a safe distance away from each other. Please see image below.

With the recommendation of the Ministry of Health, we ask all our passengers to wear mask at all times. Without face mask passengers will NOT be allowed to travel. Please bring your masks.

As stated by the World Health Organization (WHO), “Every person has the capacity to contribute, to protect themselves, to protect others, whether in the home, the community, the healthcare system, the workplace or the transport system.”

We also believe that this crisis requires us to seek collaboration of our passengers as well as our staff. Therefore, in a case of a passenger not feeling well and showing the symptoms of COVID-19, in the best interest of themselves and others they share the environment with, they would rather not travel and report to the health institutions to seek help. For those who has to cancel their trips, Rider Express ensures them that they will be provided vouchers for the full amount of their ticket regardless of the type of their tickets. Additionally, we recommend you phone Health Link811.

At the time of the boarding, these questions will be asked to passengers:

  1. Have you traveled outside of the country within the last 2 weeks?
  2. Is there any family member/friend of yours who has been tested positive for COVID-19?
  3. Do you have persistent dry cough or fever?

If a passenger’s answer is yes, or if she/he is unsure, we advise self-isolation and take the trip when feeling better. Please note that passengers that have travelled from outside of Canada in the last 14 days or showing any sign of COVID-19 sickness will not be permitted to travel with Rider Express.

We would like to remind our passengers that the driver has the authority to ask passenger to get off the bus if she/he observes suspicious symptoms that would cause uneasiness on board as well as unruly behaviour.

Here are a few other links should you require more information.


Rider Express